This policy applies to all online orders placed through thekollektiv.com.au. We ship across Australia using Australia Post and offer Click & Collect from our Kalbar store on the Scenic Rim.

ORDER PROCESSING

Orders are processed within 1–3 business days of payment being received. You will receive a confirmation email when your order is placed, and a second email with tracking information once it has been dispatched.

Orders placed on weekends or Queensland public holidays will be processed on the next business day.

Please note: processing time is separate from delivery time. Delivery estimates begin from the date of dispatch, not the date of order.

SHIPPING OPTIONS AND DELIVERY TIMES

We ship Australia-wide via Australia Post. Shipping costs are calculated at checkout based on the size and weight of your order and your delivery address.

Standard Shipping: 3 - 7 business days (Cost calculated at checkout)

Express Shipping: 1-3 business days (Cost calculated at checkout)

Free Standard Shipping: 3-7 business days (Free on orders over $200)

Click & Collect (Kalbar Boutique): Ready within 1-2 business days (Free)

Delivery timeframes are estimates provided by Australia Post and may vary, particularly for regional and remote areas. Deliveries to Western Australia, Northern Territory, and regional Queensland may take longer than the standard estimates above.

FREE SHIPPING

Free standard shipping is available on all Australian orders over $200 (after any discounts are applied). Free shipping is applied automatically at checkout, no code required.

Free shipping applies to standard delivery only. Express shipping is always charged at the applicable rate.

CLICK & COLLECT

Prefer to pick up in person? Select Click & Collect at checkout and collect your order from our Kalbar boutique at no charge.

• Orders are ready for collection within 1–2 business days of your order being placed.

• You will receive an email or SMS when your order is ready.

• Please bring your order confirmation when you collect.

• Orders not collected within 14 days will be returned to stock and a store credit issued.

 Store address: The Kollektiv, Unit 5, 89 George Street, Kalbar QLD 4309.

Store hours are available at thekollektiv.com.au or by calling 0419 714 442.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. You can track your parcel at auspost.com.au/track.

If you have not received a tracking email within 4 business days of placing your order, please check your junk or spam folder before contacting us.

DELIVERY ISSUES

Lost or Missing Parcels

If your tracking shows your parcel as delivered but you have not received it, please first check with neighbours and any safe drop locations. If you still cannot locate it, contact us at [email protected] and we will lodge an enquiry with Australia Post on your behalf.

Please allow up to 5 business days for Australia Post to investigate before a resolution can be offered.

Damaged in Transit

If your order arrives damaged, please email us at [email protected] within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund in accordance with our Returns & Refunds Policy.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are unable to redirect parcels once they have been dispatched. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery at your cost.

PO BOXES AND PARCEL LOCKERS

We can deliver to Australia Post PO Boxes and Parcel Lockers. Please ensure you enter the correct PO Box or Parcel Locker address at checkout.

QUESTIONS

If you have any questions about your order or delivery, please contact us at [email protected] or call 0419 714 442. We aim to respond within 2 business days.

The Kollektiv

Unit 5, 89 George Street

Kalbar, Queensland 4309

thekollektiv.com.au

0419 714 442